Terms of Service

Acceptance of Terms

Welcome to emberlattice. These Terms of Service ("Terms") govern your use of our website, services, and facilities operated by emberlattice S.L., a company registered in Spain with registration number B-92736481, located at Plaza Mayor 114, 48514 Bilbao, Basque Country, Spain.

By accessing our website, booking our services, or visiting our salon, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you may not use our services.

These Terms apply to all visitors, users, and customers of emberlattice services.

Description of Services

emberlattice provides premium beauty and skincare services including but not limited to:

• Luxury facial treatments and skincare consultations
• Anti-ageing and skin rejuvenation treatments
• Professional skin analysis and personalised treatment plans
• Beauty and wellness consultations
• Related beauty and skincare products

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

Booking and Appointment Policy

When booking services with emberlattice, the following terms apply:

Booking Requirements:

• All appointments must be booked in advance via phone, email, or our website
• You must provide accurate personal information including any relevant medical history
• A valid form of identification may be required for certain treatments
• Payment may be required at the time of booking or service

Cancellation Policy:

• Cancellations must be made at least 24 hours before the scheduled appointment
• Late cancellations or no-shows may result in a cancellation fee
• We reserve the right to cancel appointments due to unforeseen circumstances
• Refunds for cancellations will be processed according to our refund policy

User Responsibilities

As a client of emberlattice, you agree to:

• Provide accurate and complete information about your health and skin condition
• Arrive on time for scheduled appointments
• Follow pre and post-treatment care instructions provided by our therapists
• Inform us immediately of any adverse reactions or concerns
• Treat our staff and facilities with respect and courtesy
• Comply with health and safety guidelines in our salon
• Not use our services if you have any contraindications for treatment

Health and Safety

Your safety is our priority. Please note the following:

• You must disclose any allergies, medical conditions, or medications that may affect treatment
• Pregnancy, certain medical conditions, or medications may contraindicate some treatments
• We reserve the right to refuse service if we believe it may be harmful to your health
• You assume responsibility for any adverse reactions resulting from undisclosed medical conditions
• Our therapists are qualified professionals, but treatments carry inherent risks

Payment Terms

Payment terms for emberlattice services:

• Payment is due at the time of service unless otherwise arranged
• We accept cash, credit cards, and other approved payment methods
• Prices are subject to change without notice
• Additional charges may apply for premium products or extended treatments
• Refunds are provided according to our refund policy and applicable law
• Disputed charges must be reported within 30 days of service

Intellectual Property

The emberlattice website, logo, content, and materials are protected by intellectual property rights:

• All content on our website is owned by emberlattice or licensed to us
• You may not reproduce, distribute, or create derivative works without permission
• The emberlattice name and logo are trademarks of emberlattice S.L.
• User-generated content may be used by emberlattice for marketing purposes with consent
• You retain ownership of any personal information you provide

Limitation of Liability

To the fullest extent permitted by law, emberlattice's liability is limited as follows:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the specific service
• We are not responsible for results that do not meet your expectations
• Liability for allergic reactions is limited if you fail to disclose relevant information
• We maintain professional indemnity insurance as required by law
• Nothing in these terms excludes liability for death or personal injury caused by negligence

These limitations apply to the fullest extent permitted under Spanish and EU law.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and Spanish data protection laws in our handling of personal data.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Bilbao, Spain.

If you are a consumer, you may also have rights under your local consumer protection laws, and nothing in these Terms affects those rights.

For EU residents, you may also have the right to bring proceedings in the courts of your country of residence.

Termination

These Terms remain in effect until terminated by either party:

• You may terminate your relationship with emberlattice at any time
• We may terminate or suspend your access to our services for violation of these Terms
• Termination does not affect any outstanding obligations or liabilities
• Provisions that should survive termination will remain in effect
• Upon termination, you must cease all use of our services and materials

Changes to Terms

emberlattice reserves the right to modify these Terms of Service at any time. We will notify you of material changes by:

• Posting the updated terms on our website
• Updating the "Last updated" date at the top of this page
• Sending notification via email for significant changes

Your continued use of our services after any changes constitutes acceptance of the new Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.